Frequently asked questions

PayPal. Their checkout accepts your PayPal balance, a linked bank account, or a debit or credit card — Visa, Mastercard and American Express, and you do not need a PayPal account to pay by card. Payment is completed on PayPal's own secure page, and we never see or store your card number.

US dollars, euros, pounds sterling, Canadian dollars, Australian dollars, Singapore dollars and Japanese yen. Switch currency from the header on any page — the price you see is the price you are charged, in that currency.

No. Checkout takes an email address and a delivery address. That is it.

Email support@lattov.com within 12 hours of ordering. Because everything is printed to order, we cannot change an order once production has started — but you can always return an unworn piece.

Yes. Card data is entered on the payment provider's own page over TLS and we never receive it. Our site is served over HTTPS with a strict content security policy and no third-party tracking scripts.

Overseas merchants are blocked by default at some banks. A quick call to your bank usually clears it, or you can try a different card or funding source inside PayPal's checkout. Nothing is charged when a payment fails.

Two reliable ways:

• Measure an existing ring. Measure the inside diameter in millimetres and match it below. This is the most accurate method.
• Measure your finger. Wrap a strip of paper snugly around the base of the finger, mark where it overlaps, and measure the length in millimetres. That is your circumference.

Measure at the end of the day, when fingers are at their largest, and avoid measuring when cold. Between two sizes? Size up for wide bands, size down for narrow. Our comfort-fit interiors run about half a size generous.

Return it unworn within 30 days and we will send the correct size. First exchange on sizing is free — we cover shipping both ways.

Pendants come with 40 cm (16"), 45 cm (18"), 50 cm (20") and 60 cm (24") options. 45 cm sits at the collarbone, which is the most common choice; 60 cm works over a jumper.

Measure your wrist circumference and add 10 mm. Small fits 145–160 mm, Medium 160–175 mm, Large 175–195 mm. The cuff has a living flex so it opens to slip on and closes to stay put.

Everything ships from Shenzhen, China. Production takes 2–3 business days, then:

Standard tracked shipping is free on orders over $75. Below that it starts at $3.90 depending on destination. Express courier (DHL or FedEx) starts at $14.90 and is free on orders over $250. Exact prices are shown at checkout before you pay.

Yes — every parcel has a tracking number, standard or express. You get it by email the moment it leaves the workshop.

Yes. Enter the delivery address at checkout; billing details are handled separately by the payment provider.

Check the tracking first — customs holds are the most common cause of a delay and they are always visible in tracking. If there has been no movement for 10 days, email us and we will chase it or reship it.

Not by default. Orders ship from Shenzhen, and low-value import rules changed substantially in 2025 and 2026 — the old assumption that small parcels arrive tax-free no longer holds in most major markets. Here is the position as of October 2026:

• United States. There is no low-value duty exemption any more — it was suspended for China and Hong Kong in May 2025 and for all origins in August 2025, and is now indefinite. Every parcel requires a customs entry, and duty plus a merchandise processing fee can be charged on delivery. Section 301 tariffs on Chinese-origin goods still apply on top.
• European Union. VAT applies from the first euro, and since 1 July 2026 a flat €3 customs duty per item applies to consignments up to €150. Both are normally collected at import unless the order ships DDP.
• United Kingdom. 20% import VAT applies from the first pound. Duty relief on consignments up to £135 still stands (reviewed for removal in October 2028).
• Australia. Goods up to A$1,000 clear without duty, but 10% GST applies from the first dollar.
• Canada. Duty and tax apply from CAD 20 on courier shipments.
• Japan. Duty and consumption tax are waived where the taxable value is ¥10,000 or less.
• Singapore. GST applies from the first dollar on low-value goods.

Where a charge applies, the carrier contacts you before delivery and may add a handling fee of its own. Our prices do not include any of it, and we do not absorb it — which is why we would always rather quote you a delivered figure up front.

Yes, on request. Email support@lattov.com with your delivery country and the pieces you want and we will quote a delivered-duty-paid total before you order. For orders over roughly $250 to the US or EU this is usually the cheapest way to buy, because it avoids the carrier handling fee and any doorstep surprise.

No. Falsifying a customs declaration is illegal and we will not do it, however the request is phrased. Every parcel leaves Shenzhen with an accurate commercial invoice, and we keep the documentation trail to prove it.

If a parcel is refused and returned to us, we refund the order value minus the outbound and return shipping cost. If you are unsure whether a charge will apply to your address, ask us before ordering — we can tell you what to expect for most destinations.

Contact support@lattov.com for business orders requiring a VAT or commercial invoice. We can issue one with our details for your records.

30 days from delivery, unworn and in its original box. Email returns@lattov.com with your order reference and we will send return instructions. Refunds are issued to the original payment method within 5 business days of the parcel arriving.

For hygiene reasons, earrings can only be returned if the seals are unbroken. Personalised and engraved pieces cannot be returned.

If the piece is faulty or we sent the wrong item, we pay both ways. For a change of mind, the return shipping is yours — typically $6–$12 depending on where you are.

Two years against manufacturing defects: cracks, failed hinges, delamination, and plating that wears through under normal use. It does not cover accidental damage, scratches from everyday wear, or damage from perfume, chlorine or solvents.

Email a photo and your order reference to support@lattov.com. We will confirm by return and either repair or reprint the piece at no cost.

Everything we sell is nickel-free. Earring posts are surgical-grade titanium or stainless steel. PA12 nylon is a skin-safe, biocompatible-class polymer. If you have had reactions to costume jewellery before, stick to the nylon, steel and silver pieces.

Nylon and steel handle water fine. Take plated and resin pieces off first: chlorine dulls plating and UV yellows resin. Salt water is fine for steel but dry it afterwards.

Lukewarm water with a drop of mild soap, then pat dry with a soft cloth. Never use alcohol, acetone or an ultrasonic cleaner on resin or plated pieces. Silver can be polished with a standard silver cloth.

The colour is dye-penetrated rather than coated, so it will not flake. Very high-wear areas on a ring can burnish to a subtle sheen after a year or two — many people prefer it. It cannot be restored to full matte.

Yes, for engraved versions of existing designs and for parametric variations (a different lattice density, a wider band, a matching pair). Email hello@lattov.com with your idea. Lead time is usually 2–3 weeks.

Yes, from 20 units per design. Get in touch with your store details and estimated volume and we will send a line sheet.